Product warranty

anonymous
This person has chosen to hide his/her identity.

Ask ko lang kung ano ang habol namin sa pinag bilhan namin ng computer set... Kasi po nabili namin noong Feb 2013 ang 3 set ng computer at pagkalipas ng 10-11 months ay nasira ang dalawa, kaya binalik namin sa pinag bilhan namin kasi alam namin na may 1 yr. warranty naman sa mga parts na binili namin. Noong nag punta kami ay tinignan ng technichian yung 2 set ng computer na sira at sinabihan lng kami na may sira na parts at ipapa warranty lang daw nila sa supplier nila at balikan nalng daw namin after 1 month.


After a month binalikan namin at ang sabi lang nila sa amin ay di pa daw dumating ang parts at balik nalng daw kami ...after a month nanaman ay binalikan namin ang sabi ay na delay dahil na hold daw yung cargo nila kasma daw yung mga pina warranty nila kaya after several months ay pinuntahan naman namin at sa wakas ay dumating na pero yung isa lang daw na set ang naayos dahil di na daw tinanggap yung isa na pina waranty nila dahil may sira na daw... at take note po na yung isa na naayos nila ay nasira ulit after ilang weeks...


Ang concern ko po ay kung di tinanggap ng supplier yung parts ay di na ba ma avail namin yung 1 year warranty nila at ang sabi pa nila na di daw sasagot yung boss nila sa parts na nasira dahil di rin daw tinanggap ng supplier... ano po ba habol namin sa kanila... kung may nasira man ay baka sila ang nakasira kasi sila nman ang nag inspect non at hassle na sa part namin kasi almost 8 months na di namin nagamit ang 2 set of computer namin. May ganon ba katagal na pag aayos ng mga parts na pina warranty? At saka sinabihan lang kami ng technician na bumili nalng daw kami ng bago... e ang mahal ng parts na nasira nla


Hope po matulungan ninyo ako. Thanks po



Topic: We bought a computer set last February 2013. The computer set has 3 items. After 10-11 months, 2 of the items were damaged, so we brought it to the store, because there is a one year warranty for parts. The technician took a look and said that the parts were damaged and they would bring it to the supplier to have it replaced, since it was still under warranty. He told us to return after a month.

So after a month, we returned but they told us that the parts had not arrived yet. After another month, we returned again, and they told us that the cargo was delayed. So after several months, we went back and alas they parts had arrived. But they told us that only one item of the set would be fixed, because the other item was not accepted for warranty, because it was damaged. Also, after a few weeks, the other item that was repaired was damaged again.


Can't we avail the warranty for parts in this case? If there is anything damaged, they might have damaged it, since they inspected it. It also took almost 2 months and we were not able to use the computer at all. The techinicial also told us to just buy new parts, but it is so expensive.


 

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Adelaimar C Arias-Jose
is a Legal expert in the Philippines
Una sa lahat, kayo po ba ay may resibo? Kayo po ba ay may katibayan na may 1 year warranty kayo? Ang tindahan ba na binilhan ninyo ng computer ay rehistrado sa DTI o diyan-diyan lang sa tabi-tabi?

Noong po bang kayo'y magbalik noong mga computer para i-repair, kayo po ba ay binigyan ng job order o kahit na ano'ng prueba na tinanggap nila ang mga computer sa loob noon 1 year warranty period? Nilagay po ba nila doon ang diagnosis nila sa kadahilanan ng pagka-sira nito?

Ang warranty po ba nila ay para sa parts and services? Or labor lang?

Kung wala po ang mga bagay na ito, hindi ko po masasagot ng mabuti ang inyong tanong. Kung itong mga tanong naman na ito ay masasagot ninyo, may habol kayo.

Ang pinaka maganda ay pumunta kayo sa isang abogado at ipasuri ninyo ang mga documentong nasa inyo upang masabi ng abogado kung kayo ay may posibleng maging habla sa ilalim ng consumer protection laws natin.

Kung halimbawa nagpa-atay-atay sila at hindi nila ginawa ang inyong mga computer kahit na may warranty ito at available naman ang parts sa Raon at hindi na kailangang hintayin pa ito mula sa Norway o saan pa mang ibang bansa, maaari po ninyo silang hingan ng danyos dahil sa hindi ninyo nagamit ang inyong computer lalo na kung ito'y gamit ninyo sa isang business na computer shop.

Kung halimbawa'y napilitan kayong bumili ng ibang computer, maaari din ninyong maging basehan ito ng habla para sa danyos.
Steve Balbin
is in the Philippines
May resibo po kami at nakalagay na 1 year warranty po sa parts service at labor po pero noong tinignan nla po yung sira ay ang parts ng computer na sira ang kinuha nla at ang sabi lng nila ay ipa warranty nlng nila daw sa supplier nla at sbi balikan nlng namin. Nka rehistro din po yung binilhab nmin sa dti dahil tinignan q sa site ng dti
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